Privacy Policy

Your privacy is our priority. Learn how we protect and manage your personal data with the highest standards of security and transparency.

info@halayachts.com

+1 847-845-0227

Last Updated: March 2024

This document outlines how we collect, use, and protect your personal information.

1. Introduction

Welcome to Hala Yachts ("we", "our", "us").

Your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make an inquiry, or book a yacht charter with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site or submitting personal data.

2. Who We Are

Hala Yachts is a bespoke yacht charter and luxury travel service provider, offering private yacht rentals and tailored experiences across the world's most exclusive destinations.

We are part of the Hala Group, which includes Hala Jets and related luxury travel entities. Some data may be shared within the group for service and support purposes.

3. Information We Collect

We collect the following types of personal data:

a. Information You Provide

•Personal Identifiers: full name, date of birth, nationality, and passport details (for charter travel)

•Contact Information: phone number, email address, billing and mailing address

•Booking Information: itinerary, preferred destinations, yacht preferences, passenger list, catering, or event requirements

•Payment Information: credit/debit card details, bank information (processed securely through trusted third-party payment gateways)

•Communication Data: emails, calls, or live chat messages with our support or concierge team

•Special Requests: dietary needs, allergies, celebrations, or accessibility requirements (collected only with your consent)

b. Automatically Collected Information

•IP address, device type, browser type, and operating system

•Site usage statistics (e.g., time spent, pages visited, referral source)

•Cookies and tracking pixels (for site analytics and personalization)

4. How We Use Your Data

We use your information to:

•Process and manage yacht charter bookings and inquiries

•Personalize your experience (e.g., yacht recommendations, preferred destinations)

•Communicate about your reservations, updates, or special requests

•Provide customer support and concierge services

•Send marketing or promotional messages (only with your consent)

•Fulfill legal or regulatory obligations (e.g., maritime laws, customs, tax reporting)

•Improve website performance and user experience

We do not sell or rent your personal data to any third parties.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

•Performance of Contract: to fulfill bookings and provide services

•Consent: for optional marketing or non-essential cookies

•Legitimate Interest: to improve customer experience and prevent fraud

•Legal Obligation: to comply with applicable maritime, tax, or anti-money laundering laws

6. Retention of Data

We retain your personal data only as long as necessary:

Type of Data	Retention Period
--------------	------------------
Charter booking and travel records	7 years (for legal and tax purposes)
Marketing data	2 years after last interaction (unless you unsubscribe sooner)
Technical data (cookies, logs)	Up to 12 months
Payment records	As required by financial regulations

After these periods, your data will be securely deleted or anonymized.

7. Data Sharing & Transfers

We may share data with:

•Trusted Service Providers: yacht operators, crew, catering, event planners, and concierge partners (only as needed to fulfill your booking)

•Group Companies: within Hala Group (e.g., Hala Jets) for coordinated luxury travel experiences

•Authorities: customs, immigration, or maritime authorities when legally required

•Technology Partners: website hosting, analytics, and secure payment processors

If your data is transferred internationally, we ensure compliance using Standard Contractual Clauses (SCCs) or equivalent data protection safeguards.

8. Cookies & Tracking

We use cookies to enhance your experience.

Types of Cookies:

•Essential Cookies: enable site functionality (e.g., booking forms)

•Performance Cookies: analyze website usage and improve content

•Functional Cookies: remember preferences (e.g., currency, region, yacht type)

•Marketing Cookies: deliver personalized offers (used only with consent)

You can accept, decline, or customize cookie settings via our on-site cookie banner or your browser settings.

9. Security of Your Data

We employ robust physical, technical, and administrative measures, including:

•Data encryption (SSL/HTTPS)

•Secure data storage and limited staff access

•Regular system audits and penetration testing

•Confidentiality agreements with all third-party partners

•Data breach response procedures to notify users within 72 hours if required by law

10. Children's Privacy

Our services are intended for individuals aged 18 and above.

We do not knowingly collect or process data from minors. If you believe a child has submitted data, please contact us immediately at privacy@halayachts.com so we can delete it.

11. Your Rights

Depending on your location (e.g., EU, UK, UAE, California), you may have rights to:

•Access the data we hold about you

•Request correction of inaccurate information

•Request deletion ("right to be forgotten")

•Withdraw consent for marketing or cookies

•Request data portability

•Lodge a complaint with a supervisory authority

You can exercise your rights by emailing privacy@halayachts.com.

12. Data Breach Procedure

In the unlikely event of a data breach, we will:

•Notify affected users and regulators within 72 hours

•Disclose the nature of the breach, data affected, and steps taken

•Provide guidance on protective measures

13. Policy Updates

We may update this Privacy Policy periodically.

•The "Last Updated" date reflects the latest version

•Material changes will be communicated via email or notice on our website

•Continued use of our site constitutes acceptance of the revised policy

14. Contact Us

For privacy inquiries, data requests, or complaints, please contact:

Hala Yachts

Email: privacy@halayachts.com

Phone: +1 847-845-0227

Headquarters: [Insert Address]

Questions About Your Privacy?

Our privacy team is here to help with any questions or concerns about your personal data.

Email Privacy Team